Welcome to Online People Talking with Jen Barkan! In this episode, Jen is joined by Jessie Suggs and the two share an inspiring story of an OSC who turned a small connection into a meaningful gesture. They dive straight into the topic of AI and Chatbots, addressing recent fears of it replacing Online Sales positions. Personalization is something AI can never replace and it's a vital part of the Online Sales world, however, it is time to step up and be the valuable employee who harnesses AI to their advantage! To wrap up, Jen and Jessie give their strategies for re-engaging leads from closed communities and tell OSC's to go try out an AI tool and see what works for you!

Word On The Street: Ai & Chatbots: What this means for Online Sales (08:48)

• A lot of OSC's are asking about AI and Chatbots.
• It was a huge conversation at the International Builders' Show 
• Are you a valuable employee or an adequate employee?
• Utilize AI to help you but know that it can never replace the human connection.
• Personalizing will "beat the bot"

Topic Of Today: AI Tools Online Sales Can Use (16:16)

• Make sure that if you use ChatGPT or anything similar to personalize the result it gives you to keep the the human touch.
• CallRail is widely used and Jen and Jessie LOVE Grammarly 
• Self-Scheduling isn't aligned with what Online Sales are trying to achieve.

Skills Check! (31:06)

• Go try one of the AI tools! Look into how it can benefit your day to day.
• If the word AI scares you: speak to how you can do what AI can do but BETTER.