Welcome to Online People Talking with Jen Barkan! In this episode, Jen is joined by Reyna Estrada, the National Internet Sales Manager for MI Homes and a former OSC herself! Reyna shares all about her superpower ability to make a human connection and how she applies it to her work life choosing to view it as Transformational versus Transactional. Jen and Reyna have seen a lead increase in the first few weeks of the new year agreeing the spring market has come early and they give advice on what a new OSC should do when coming up against resistance. 

Word On The Street: Leads are up! (08:39)

• The spring market came early. 
• Traffic is almost reaching record highs!
• Plan out your day, be prepared.

Topic Of Today: Human Connection (15:30)

• Having the passion to serve others.
• Build trust by being an active listener and getting curious!
• Ask "How can I help them? How can I give them reassurance?"
• Transformational vs Transactional.

Skills Check! (37:25)

• Make the human connection!
• Practice your "phone greeting"
• Your tone and what you say is all you've got!