Join Shruthi Sharma on a journey through the intricacies of Sales-Customer Success collaboration. Explore the seamless transition from acquisition to nurturing.

Elevate your team's efficiency with our Playbook for new members - Streamline employee onboarding.

Customer Conversations reveal more than you think! Learn to leverage conversations for tailored strategies, product excellence, and service quality.

Digital Playbooks should help unify diverse roles, fostering collaboration and a shared mission, magnifying the power of collective success.

Conversations aren't just talk—they're your new data source. The smartest leaders are learning how to unpack the goldmine in smart digital conversations.

Tired of SOPs collecting digital dust? Marrying playbooks with KPIs can turn your processes into performance gold.

Towards the end of the Sales process is a great time because all those decision-makers are still engaged, the process is still going on, you have great access to all those people. And that's a great time for your CSM to say, “I'm here for you.” Let's talk

If a customer really believes in you and your brand, they believe they’re getting that value… then if something happens, a hiccup of some kind, they take it their stride. But if they don’t believe that, they think, here’s just more evidence. This is why w

Focus more on strengths and let people do more of what they are good at. For people not great at something, try and bring someone else in that is really good at it. And then they can learn from the experts.

An insightful Kaffeine & Karrots conversation between Anshi Bhadoria (Director - Customer Success & Partner Management at SmartKarrot Inc.) and Huey Le (Director SuccessEngine | Customer Success Solutions Provider) about Top skills that a C