As you start and grow your agency, you'll deal with client criticism. You can either let it annoy you or let it make you better. Criticism can be rooted in miscommunication, poor delivery, or even your client simply having a bad day.

We've dealt with our fair share of client criticism in the past and felt like it would be good for us to share how we deal with different types of criticism as well as how to spot the differences.

All of the criticism we've received for our agency services has made us better. It's caused us to:

• Redefined our services
• Set better expectations with the client
• Provide simple value that wasn't there before

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