Do you strive for Excellence? Do you honor Dignity? If you don't have both, you're missing out on what made the West so successful. Enjoy some ideas from Mark's upcoming book, "The Lost Tools of Business."  (Mark's podcast interview on Refining Rhetoric i

Mike and Mark kept meaning to record an episode on DiSC, and Mark had a request for the very same thing after a recent speaking engagement.Two questions! That's all it takes to tap into a system used to describe and make use of our differences for, lite

Mike has been noticing a trend ... and after some research, he has realized: We are all doomed. The Customer Experience Death Spiral has come.(Unless we break out of it, that is--listen in for some tips.)Interested in coaching or training on these topi

Introducing our new series on memes that are going viral with employees--and have something to say about their engagement and your leadership.How informed are your workers? If they are not proactive about getting informed ... are you the reason?Interes

Are youtoo arrogant to delegate?"One of our two listeners" had a great follow-up to Mike's story about the managers who weren't interested in winning. And Mike has a follow-up to what happened with that client. (FYI, Dow leads an amazing dojo called T

Sales training: It's never too early! Mark shares how his kids prepared for the 4-H Country Ham Project. Roleplaying cold calls helped them earn big money. But there is a bigger agenda at play ... are you making use of it in your training?  Interested in

Do you suffer from Mood-Dependent Excellence? Do you know why your back-to-basics meeting won't solve your problems? Do you understand the difference between training and coaching?Chris Hunsicker joins Mike again to unpack a chapter of his book, "Unstop

Our friend and mentor, Chris Hunsicker, travels the globe helping clients transform organizational culture and leadership. And he just published a book that captures many of the principles and tools he shares: "Unstoppable Culture: A Step-by-Step Guide to

The CDK shutdown: A crisis so big it impacted the GDP. Mike and Mark watched a firm not just survive but thrive, thanks to five key behaviors.And it turns out there is a plot twist involved.Interested in coaching or training on these topics for you or

We are always online, always stimulated. Apps that attempt authentic experience fail ... but your phone can alert you to gamble on Dave & Buster's games. (You read that correctly.)How can your employee experience engage such online, overly stimulate