In this episode of FranchiseU!, Kathy sits down with Shawn Brady, the HR Director of Harman Management Corporation, the first franchisee of Kentucky Fried Chicken (KFC). Brady shares his 51-year career journey, from starting as a shy 15-year-old to becoming a key figure in the corporation’s human resources and training services. He discusses the deep-rooted culture of the brand, the importance of treating employees well, and how Harman Management has maintained its values over the decades. Brady offers insights into the history of KFC, its unique franchising structure (relevant to Harman Management). He highlights the evolution of the company, its current state, and future aspirations - including its unique partnership practices and recognition programs. Brady also provides advice on understanding franchise partnerships and the importance of knowing contractual obligations. The episode emphasizes the significance of people and culture in achieving long-term success in the franchise business.