In today’s episode of FranchiseU!, Kathy sits down with Monica Rothgery, former COO of KFC in the United States and Author. This is truly a special episode that shares an open conversation between two friends about lessons they have learned during their careers. Luckily, we are able to read about some of them in the book, Lessons From The Drive Thru.

Monica Rothgery’s Bio:

Thirty years ago, Monica was a Restaurant General Manager for a Taco Bell outside of Chicago where she struggled to understand the essence of leadership. It was a constant uphill climb. Frustrated, she couldn’t understand how to make her team care about customers, or even want to show up for work. Turnover was high and morale was low. She missed sales goals, turnover targets and of course, profit. 

One very late night, after a particularly

challenging day, she sat on the floor of her dining room.  As the tears of

frustration fell, she made a vow: “IF I ever get promoted out of the

restaurant, I will spend my life trying to make life easier for managers.”

Monica did get promoted and over time

discovered the secrets to achieving great results and building great teams.

Along the way she studied human behavior, organizational effectiveness,

instructional design and business strategy. She analyzed great front-line

leader behaviors to find common threads. She discovered the essentials to

becoming a great business leader and achieving results:  How to…

· Embrace who you are at work

· Make your mark on the lives of others

· Figure out what is yours to do

· Become the leader that no one ever leaves.

Monica went from running one restaurant to leading 4000 restaurants as the COO of KFC in the United States. Today, Monica continues her passion to empower frontline leaders through keynotes, coaching and workshops.