In today’s episode of FranchiseU!, Kathy sits down with Joe Thornton from Scooter’s Coffee. Thornton shares Scooter’s Coffee unique franchise concept based on their deep, organization-wide values. Thornton further shares how Scooters Coffee uses technology and loyalty programs to build community.

Joe Robert Thornton is an experienced senior executive with more than 39 years of experience in large-scale operations, human resources, and strategic leadership.

In his current role, Joe serves as President of Scooter’s Coffee, a fast-growing coffee drive-thru business based in Omaha, Nebraska. Joe leads the day-to-day business and leads the chief officers of marketing, operations, development, and legal.