In today's episode, Kathy sits down with Penn Station's COO, Craig Dunaway, to discuss his experiences in the franchise industry. Dunaway was president of Penn Station East Coast Subs since August 1999 and a member of the Board of Directors since September 2001, and became chief operating officer in 2022. In addition to being president of Penn Station, he had previously owned interests in Coastal Cheesesteaks, LLC and Louisville Cheesesteaks, LLC, both of which are Penn Station franchises. He served as Secretary/Treasurer of both. From January 1993 until August 1999, Mr. Dunaway was a partner at the regional accounting firm of McCauley, Nicolas & Company, LLC in Louisville, Kentucky. He served in various staff and managerial accounting positions at the firm from December 1982 through December 1992. Mr. Dunaway formerly had ownership interests in a Papa John’s® franchise that owned eleven stores, and he served as the secretary/treasurer of that Papa John’s® franchise. Mr. Dunaway received a B.S. in accounting from Indiana University in May 1983.