On today's FranchiseU! Kathy Gosser talks to Franchise Business Review’s President and COO, Michelle Rowan, CFE. Franchise Business Review is the leading market research firm in the franchise sector specializing in franchisee satisfaction and employee engagement. In addition to her role at FBR, Michelle is also chair of the International Franchise Association Women’s Franchise Committee and a Certified Franchise Executive. Recently, Michelle joined the YUM! Center for Global Franchise Excellence Board of Advisors.