Experts suggest that most patients have gone to your website and have made the decision to accept the practice and the treatment before they pick up the phone to call.  Debra Engelhardt Nash says it is our responsibility when we answer the phone to validate their decision.  We also have to be careful when explaining our office protocols so that patients find them welcoming and patient-friendly. This program will share how to set your office apart from the moment they call you. Reach out to Debra and learn more about what your team can say to welcome and confirm that the patient has made the right decision by calling your practice.  You can reach Debra at (704) 904-3459 or by email at debraengelhardtnash@gmail.com.