Sean is joined by Dan Grady. Dan is the Product Manager for In-Platform Process Mining at ServiceNow. Dan has over 25 years of experience primarily in the AI, ML, and Analytics space, working for ServiceNow for the past six years and Information Builders for 17 years before that.  Sean and Dan cover: Process Mining, how it relates to IT Service Reliability, and a use case exploring Process Mining. For more information: https://www.servicenow.com/community/process-optimization/ct-p/process-optimization https://www.linkedin.com/in/dangrady/ https://twitter.com/tweetgrady