This week Sean interviews Christian Malone, a Principal Solutions Architect at ServiceNow. There is no doubt that AIOps trends are on the rise; one of the biggest complaints from Sean and Christian was that AIOps has become a ‘buzzword’. It’s important to keep the integrity of AIOps by not letting it become a generic term. That means understanding its specific use cases as well as how it can become a business game changer by freeing up IT teams and data scientists for higher value pursuits.