Our ability to think, problem solve, create, explore, converse, and more is much greater when we are coming from a place of calmness. Mediator and negotiator Hesha Abrams joins host Brian Gorman for this lively exploration of finding and holding the calm, even in challenging situations. Hesha describes ways in which holding the calm allows you to intentionally resolve conflict and defuse tension. Her analogies and stories will remain with you long after the episode ends.