What do you perceive as superior customer service? When was the last time you entered a business and walked out thinking “Wow - they provide phenomenal customer service!” As we all know, many businesses and organizations tend to fall short when it comes to providing top-notch customer service – while for others, it seems as though it comes easily, or even naturally. So, what are the secret steps these companies are taking to ensure their employees consistently provide superior customer service?

Today, I discuss the 6 core elements of superior customer service and how you can apply each element into your current workplace and position. I discuss how your employees’ self-confidence and self-worth impacts the way they interact with customers. I explain the importance of teaching your employees how to provide caring communications when speaking with customers and why it’s critical to regularly practice habits of courtesy. I share how listening to the customer and doing what you say you’re going to do impacts how customers perceive your company and employees. I also explain how your employees’ knowledge and understanding of your company and the products or services it offers can sway your customer’s perception.

“The magic is in putting in the work consistently. You have to consistently do this daily.” - Murtaza Versi

This week on Engage Relate Perform:

●      How your employees’ self-confidence and self-worth impacts their customer service

●      The importance of practicing habits of courtesy

●      Teaching your employees to provide caring communications with their customers, both verbally and non-verbally

●      Examples of providing caring communications

●      The value of listening to the customer and delivering on what you say you will do

●      Why it’s critical for employees to learn and understand everything they can about their company and the products or services they offer

Resources Mentioned:

●      The 6 Elements of Superior Service article by John Tschohl

●      John Tschohl: The Loyal and the Relentless (#31)

Engage, Relate, Perform!

I’m Murtaza Versi, and this is Engage Relate Perform, the show that helps leaders and organizations drive long-term results by fostering relationships and enhancing engagement.

Whether you’re looking to improve your team’s performance while impacting lives and driving long-term results, or you already have that dream title, or you’re simply curious about how far you can challenge yourself, this is the show for you.

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