Though they may not be as quick to pivot as other industries, the utilities are doing their best to keep up with the digital revolution. In the spirit of delivering more efficient, responsive and reliable service, utility boards around the country are adopting digital innovations in their systems and physical technologies. Such is the case of Knoxville Utilities Board, whose President and CEO, Gabe Bolas joins Abhijit Verakar for this interview. There is a reason why we take utilities for granted and why we really should – the utilities are such basic necessities to our modern lifestyle that excellent service means we can go on living without having to think much about them. Gabe intends to keep it that way, and he sees digital innovation as a way to do more of that for far less. In this conversation they touch on topics such as the Automated Metering System, Internet of Things, building a KUB app, the CTO role and the inevitable rise of the internet as the fifth utility.