When organizations or cities innovate, more often than not, the reason is to provide a better experience for the people. Taking this to one of the busiest facilities in any parts of the world, Abhijit Verekar talks to Trevis Gardner, the Vice President of Operations for the Metropolitan Knoxville Airport Authority in Knoxville, Tennessee and the CIO for the Airport Authority. Here, Trevis shares with us how he spearheaded airport innovation in his city, giving us a view of their projects, which aim to help end-users, and the tools they use to help their teams navigate. Speaking as a leader pushing for a long term strategy for technology, he then discusses how he finds the balance between risk-taking and risk-averse. Trevis further gives out some words of wisdom for those who want to incorporate technology into their business strategy.