Yellow Click Road

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#13 Passion in Business - Caroline from Medical Skin Clinic Torquay

November 09, 2014

Dr. Caroline Taylor-Walker the owner of Surf Coast Home Doctor has just opened a new clinic in Torquay called Medical Skin Clinic. The clinic is a Doctor led Medical Skin Clinic that specialises in skin cancers and non surgical cosmetic procedures. Caroline starts of by sharing with us the story of  the Surf Coast Home Doctor and how it almost grew by itself on Facebook! When she was studying medicine in England her passion was always the study of skin treatments and her dream was to open her own clinic – and what better pace to offer skin cancer services than by the beach in Australia.


The clinic has been opened for nearly 6 months now and there has been some challenges for Caroline and her team. There is industry restrictions on Doctors publishing testimonials, which is currently being challenged by doctors and has meant that Caroline has needed to be both careful and creative when using social media to grow her business.


Caroline takes us behind the curtain of the business to tell us all about what she has learnt so far – what the response has been from the community, how she is growing the business and what secrets she is planning for the future.


Also in today’s show Simon as just come from an Australian Sports Technology Network Announcement of a new Victorian Sports Manufacturing Export program and he has some exciting news about his other startup business – 36T!


 


Highlights:


06:48 – The new Victorian Sports Manufacturing Export Program announcement by the Victorian Minister for Manufacturing – the Hon. David Hodgett MP


07:33 – 36T has just been offered workshop space at the Carbon Nexus facility at Deakin University by Bronwyn Fox!


10:40 – Caroline tells us her story about coming to Australia from England and the differences in the Australian Medical industry


14:35 – Caroline’s first business – the Surf Coast Home Doctor was almost an accidental business that grew by itself through Facebook


20:15 – What is her new business – The Medical Skin Clinic?


22:17 – What is her typical customer demographic?


23:28 – The problem with the current education around checking for Skin Cancers


28:12 – What has the response been from customers during the first few months of being opened?


29:21 – BUSINESS QUESTIONS: Why did she choose to open a Skin Clinic – was there a need in the market?


30:51 – How is she deciding what services to offer?


32:24 – What does the future hold for the business?


Podcast Only Bonus Business Tips Section:


34:07 – How is she growing the business?


35:34 – The problems with advertising a Medical business on Facebook and how she is getting around this


36:45 – How to find out more about the services available at the Medical Skin Clinic - call 5261 6171 or visit the clinic at 160 Surf Coast Highway Torquay


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