As the pace of disruption in the communications, media, and technology sectors quickens, telecom operators are seeking to overhaul many aspects of their business. In this podcast, Hagen Goetz Hastenteufel and Mirja Telzerow discuss the results of their recent research, based on extensive A.T. Kearney project experience and interviews with more than 50 C-level executives in the telecom sector. Hagen and Mirja highlight common pitfalls in transformation programs and describe the balance of strength, agility, and leanness required for a transformation to be successful.