Carolyn and Seth welcome Jabu Dayton, Principal of Jabu HR and CompTIA board member, to discuss the issues managed service providers are facing as they try to cultivate a strong workforce. Jabu describes how many MSP issues are similar to general SMB issues, where some type of formal HR function is increasingly necessary to handle the changing needs of the workforce. As employee expectations are changing, especially in an era of remote and hybrid work, it is critical for organizations to practice transparency around career pathways while finding new ways to invest in recruiting and retention.