Ray and Jock explain why customer success doesn't just start when you take their money, and discuss whether we're all going to flock back to the office after COVID-19.

https://www.youtube.com/watch?v=XvH0GVk45pg

In this episode

0:00 The Road of Dreams / Bones 0:29 Opening titles 0:42 Disconnect between pre- and post-sale 3:24 ProdPad's approach to customer success 4:23 Service design looks holistically 5:39 Paperclipping 7:51 The happy and unhappy paths 10:33 To work remotely or not? 13:34 Would you buy into WeWork? 16:47 The future of work 18:09 Flown for freelancers 20:36 Why we're all still in offices 22:36 In-office salaries for remote working 23:43 Closing titles

Mentioned in this episode

ProdPad - prodpad.comFlown - flown.comWeWork - wework.com

Other books mentioned

The Practitioner's Guide To Product Management - Jock Busuttil - amzn.to/2tnHacR

Note that these are Amazon affiliate links, meaning we would earn a small commission on any purchases you make.

About The Pig Wrestlers

Recorded on 19 March 2021Music: Crazy Glue (Instrumental Version) by Josh Woodward (CC-BY 4.0)