i have always felt the essence of The Mosaic, was listening to people no one listens to. i watch them transform from who i thought they were to who they are. this happens in my seeing something i never saw in them before, AND . . . 

occasionally it happens through the practice of holding space.  when a person feels safe enough to be themselves, all that they are not falls away, leaving only who they are to be seen.

both ways involve the practice of compassionate listening and are exquisite to watch