Everybody knows that people buy from people, but what do you do in your business to reinforce this idea?
 
This week I experienced a fantastic Starbucks Barista who used this one technique to breakdown the corporate facade and talk to me as a person.
The result was me buying a piece of cake to go with my coffee when I would have ordinarily said no.
x
 
The simple #salestechnique this #Starbuck ‘s Barista used to #upsell meTweet This