We’ve recently witnessed industry wide changes that point towards a new way of working that demands a more human-centered approach to leadership. Among other shifts, leaders are expected to:

• Recognize and understand differences of how peers, coworkers, investor and property owners communicate
• Priorities that motivate them
• How they get their work done
• And building a company culture that creates space and freedom for this

Today, leadership isn’t simply a top-down process that serves managers, executives and is narrowly focused on business numbers and outcomes. Today’s leaders are also focused on building a strong and resilient company culture, creating space for their team members to learn and grow, and architecting the flow of information and work processes to create time and space for what matters most.

Recent upheavals within real estate markets across the nation have also shifted resident, owner and investor expectations of property management companies. Leaders, for their part, must adapt to these changes and listen to those they serve — including clients and their teams — more closely and carefully than ever before.

On the Season 2 premier of The Top Floor podcast, we explore how to develop these leadership skills and discuss where technology fits in. When done right, technology gives people their time back, so they can focus on what matters most — ultimately empowering them to work more efficiently and develop new skills and talents.