A few months ago I gave a presentation to the STC Sacramento chapter on findability of help content.

Here’s a link to the audio recording, slides, and other material:

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• PowerPoint slides zip file | pptx | slideshare
  
• Sample of one-page help
  
• Sample long topic
  
• Game worksheet
  

Why users can't find answers in help material — STC Sacrament presentation from Tom Johnson

This presentation was similar to other presentations I gave on the same topic. However, since the presentation is highly interactive, the discussion varies quite a bit from presentation to presentation.

Note that there may be gaps of periodic silence during the presentation where someone is making a comment. The audience was pretty small (maybe 14 people?), so if you listen carefully, you can probably hear the comments. If not, I usually try to summarize what the commenter is saying.

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