Tracey Osborne is an expert Online Business Manager and Virtual Assistant with over eight years of experience. By removing the stress of daily operations, Tracey allows her clients the focus and freedom to do whatever it is that they do best and resulting in heightened profit and growth. She is also the CEO of Business Solutions Made Simple, a multi-VA firm made up of the best and brights VAs who specialize in assisting high achieving entrepreneurs in surpassing their goals by managing the behind the scenes operations. Click to tweet: @TraceyOsborneVA advice to change the world: "Hire fast, fire slow.” #startyourthing #podcast Listen to the full interview here: http://stitcher.com/episodelink   What You’ll Learn in This Interview (with timestamps so you can jump forward) 01:07 – What a Virtual Assistant is 01:45 – How she started as a VA 03:35 – Why it is important to rebrand 04:03 – Why progress is more vital than perfection 04:34 – How she got her first clients 06:06 – What services she offers as a VA 07:21 – What skills and attitude you need as virtual assistant 10:46 – Why you shouldn't be afraid of hiring newbie assistants­­ 13:42 – How to know what to charge for your services 16:16 – What her advice for newbies in 20:41 – What agreement you need to have especially for sensitive information 23:13 – What she did when her clients ask for a refund 24:11 – What you shouldn't delegate to your VA 26:00 – How you should delegate tasks to your VA Episode Tweetables: [Tweet "Progress not perfection. @TraceyOsborneVA @startyourthing #progress #business #startyourthing #podcast"] [Tweet "You need to look at the qualities. @TraceyOsborneVA @startyourthing #VA #VirtualAssistant #startyourthing #podcast"] [Tweet "It's not gonna happen overnight but it's gonna happen. @TraceyOsborneVA @startyourthing #patience #startyourthing #podcast"] Resources Mentioned: https://lastpass.com/ : LastPass is a password management service which stores encrypted passwords in private accounts. https://www.teamwork.com/ : Teamwork.com (formerly Teamwork PM) is an online project management application worth considering for your secure projects. Way to Connect with Tracey: http://www.businesssolutionsmadesimple.com/ Resources to Help You Start Your Thing: [Book] Start Your Thing : A step by step gameplan for Introverts who want to take action on their ideas. [Quiz] Is now the right time to Start Your Thing? Click here to find out! Kickstart your business idea with free training: Learn how to create a product that people actually want to buy The Start Your Thing eCourse: Create, launch and sell your idea in 90 days or less. Subscribe to Start Your Thing!             LOVED this conversation? Join #TheStartersClub for more interviews, strategies and LIVE conversations with our guests from the show. Sign up here [activecampaign form=14]