“One of the issues for millennial today is that millennial because they spend so much time on devices, texting each other, they have a really hard time engaging people and treating people like they’re human beings” – Jeb Blount

Sponsors

I invite you to show your support for Lisa and this free podcast by visiting the sponsor links and checking out the products and services.

Amazon: Join Amazon Prime for a Free 30 Day Trial

Lisa B. Marshall: Listen or read your free excerpt of Smart Talk or watch the trailer!

Lisa B. Marshall: Be the speaker you always wanted to be! Learn more about Powerful Presenter

In my Smart Talk Episode 066 conversation with Jeb Blount you’ll hear about:

• 
  
• The legendary customer experience of Lonnie
  
• The most important lessons from the 7 essential principles of customer engagement
  
• Why is so important to make business personal
  

People Love You

Today, we’ll learn what it takes to standout in the eyes of your customer and gain today’s competitive advantage.  How does your company deliver extraordinary customer experiences?  What do you do on a daily basis to provide your customers a legendary experience?

Jeb is a leading expert on how human relationships impact account management, customer experience, leadership and sales. He helps many of the world’s leading organizations accelerate revenue growth and profits through a focus on interpersonal relationships. People Love You: The real Secret to Delivering Legendary Customer Experiences is the third in a series of books and overall Jeb’s sixth book.

I first met Jeb when he was the Sales Guys over at quick and dirty tips and as soon as you hear him, you’ll know why I tapped him as an extraordinary person.

Jeb Blount, CEO of Sales Gravy, is a leading expert on how human relationships impact account management, customer experience, leadership and sales. He helps many of the world’s leading organizations accelerate revenue growth and profits through a focus on interpersonal relationships.

Under Jeb’s leadership, Sales Gravy has become a global leader in sales enablement solutions, including sales recruitment and staffing, sales on-boarding automation, custom sales training program development and delivery, and sales coaching. He is the author of six books, including People Buy You: The Real Secret to what Matters Most in Business, and was recently named one of the world’s 50 Most Influential Sales and Marketing Leaders by Top Sales Magazine, and in a March 2014 Forbes article, as one of the Top 30 Social Selling Influencers in the world.

Jeb’s book: People Love You: The Real Secret to Delivering Legendary Customer Experiences
 We’d love to hear from you! What questions or tips do you have about negotiation?  Let us know in the comments.
Jeb’s recommendations

Favorite Quote(s):

“Two roads diverged in a wood, and I—I took the one less traveled by, And that has made all the difference.”  –Robert Frost

Favorite app /business resource(s):

iTunes Podcast App

Book pick(s):

Dale Carnegie: How to Win Friends & Influence People

Hank Trisler: No Bull Selling: 3rd Edition

Join Us!

Join Smart Talk Nation and get updates on upcoming interviews and submit your questions, make suggestions for future guests, and we’ll give you credit on the podcast!

var hc_shortcode_connector = {"IntegrationID":"14","Name":"Smart Talk Nation Short","Type":"Hybrid","TyPage":"","MailingList":"","GotoWebinar":"","Wordpress":"","wysija_list":null,"FacebookCTA":"","FormCTA":"","oneClickCTA":"","template_shortcode":"0","template_widget":"0","allow_registration":"0","registration_role":"subscriber","custom_code":" \n\n\n\n\n\n\n Name: Email: \n \n","apiConnection":"0","emailOnly":"0","template_lightbox":"0","custom_form":"Header text\r\n<br\/><br>\r\nName: <input type=\\"text\\" name=\\"name\\" \/> <br\/>\r\nEmail: <input type=\\"text\\" name=\\"email\\"\/> <br\/>\r\n<a href=\\"#\\" class=\\"hc_custom_form_submit\\"> Connect <\/a> ","custom_fbnot":"Header text <br\/>\r\n<div class=\\"fb-login-button\\" data-scope=\\"email\\" size=\\"large\\">\r\n\tConnect\r\n<\/div>","custom_fbyes":"Connect\r\n<br\/><br\/>\r\n<a class=\\"hc_fb_form_connector_submit\\" href=\\"#\\">Connect<\/a>","custom_width":"500","is_user_template":"0","custom_ty_page":"","ad_ty_page":null};
hc_connectors.push(hc_shortcode_connector);
var hc_rand_id = 8000;
hc_rand_ids.push(hc_rand_id);

#hc_template_wrapper8000 p strong {
color: #ffffff !important;
}

#hc_template_wrapper8000 .fb_iframe_widget iframe {
position:static !important;
}

#hc_template_wrapper8000 a.navButton img {
border: none !important;
vertical-align: middle !important;
}

.hc_frontend_ajax_loading {
display: none !important;
}
#hc_template_wrapper8000 {
/* font-family:verdana; */
font-size:12px;
line-height: 140%;
height: auto;
margin-top: 10px;
margin-bottom:10px;
/* if squeeze page, fix position to middle of screen */
}

#poweredBy8000 {
width: 100%;
text-align:left;
margin:0px auto;
}

#hc_template_wrapper8000 div {
line-height: 140%;
}
#hc_template_wrapper8000 .navButton {

/* button font size and padding settings from slider */
/* button builder, not custom image */
padding-left: 22px;
padding-right: 22px;
padding-top: 7px;
padding-bottom: 7px;
font-size: 17px;
-moz-box-shadow:inset 0px 1px 0px 0px #FFFFFF;
-webkit-box-shadow:inset 0px 1px 0px 0px #FFFFFF;
box-shadow:inset 0px 1px 0px 0px #FFFFFF;
-moz-border-radius:6px;
-webkit-border-radius:6px;
border-radius:6px;
border:1px solid #000000;
display:inline-block;
color:#ffffff !important;
font-family:Arial;
font-weight:bold;
text-decoration:none;
text-shadow:1px 1px 0px #000000;
margin-bottom:5px;
background:-webkit-gradient( linear, left top, left bottom, color-stop(0.05, #be001c ), color-stop(1, #ED0024 ) );
background:-moz-linear-gradient( center top, #be001c 5%, #ED0024 100% );
filter:progid:DXImageTransform.Microsoft.gradient(startColorstr='#ED0024', endColorstr='#be001c');
background-color:#ED0024;
line-height: 140%;
}
#hc_template_wrapper8000 .navButton:hover {
background:-webkit-gradient( linear, left top, left bottom, color-stop(0.05, #be001c), color-stop(1, #be001c) );
background:-moz-linear-gradient( center top, #be001c 5%, #be001c 100% );
filter:progid:DXImageTransform.Microsoft.gradient(startColorstr='#be001c', endColorstr='#be001c');
background-color:#ED0024;
}
#hc_template_wrapper8000 input[type="text"] {

border-collapse: collapse;
margin:2px 5px 5px 5px;
font-size:15px;
padding-top:5px;
padding-bottom:5px;
padding-left:3px;
padding-right:3px;
border-width: 1px;
border-style: solid;
border-radius:5px;
/* line-height: 30px; */
box-sizing: border-box;
display: inline !important;
box-shadow: none;
-moz-box-sizing: border-box;
vertical-align:middle !important;
}
#hc_template_wrapper8000 p {
line-height: 140% !important;
font-size: 18px !important;
color : #ffffff;
font-family: berlin Sans FB;
margin-bottom: 5px;
padding:0px;
text-align:left; text-shadow:none; clear:none !important;
}
#hc_template_wrapper8000 p::before {
content: "";
width: auto !important;
overflow: hidden;
}
#hc_template_wrapper8000 .optinWrapper iframe {
width: 100% !important;
background: transparent !important;
padding:0px !important;
margin:0px !important;
}
#hc_template_wrapper8000 p.connectorHeadline {
line-height: 1.2em !important;
margin-bottom: 10px !important;
padding-top: 0px !important;
text-shadow:none; margin-left:5px !important;
margin-right: 5px !important;
margin-top:5px !important;
padding-left:0px !important;
padding-bottom:0px !important;
padding-right:0px !important;
overflow:visible !important;
}
#hc_template_wrapper8000 ul {
margin-left: 10px !important;
padding: 0 !important;
margin-top:20px !important;
border:0px !important;
margin-bottom:20px !important;
font-size: 18px;
width:auto !important;
text-align:left !important;
}
#hc_template_wrapper8000 ul li strong {
color: #ffffff !important;
}
#hc_template_wrapper8000 ul li {
margin: 0 !important;
padding: 2px 0 2px 35px !important;
list-style: none;
background: url('http://smarttalksuccess.com/wp-content/plugins/hybridconnect/images/ticks/1.png') no-repeat top left !important;
line-height:140%;
color: #ffffff !important;
font-family:berlin Sans FB;
border-bottom:0px;
border-top:0px;
font-size: 18px;
list-style-type: none !important;
text-shadow:none; background-size: 32px !important;
background-position-y: 0px !important;
background-position-x: 0px !important;

}

#hc_template_wrapper8000 img {
background:none !important;
box-shadow:none !important;
background-color:none !important;
}
#hc_template_wrapper8000 img.leftArrow {
padding: 0px;
margin-right:10px;
border:0px;
background:transparent;
float:left;
}
#hc_template_wrapper8000 img.rightArrow {
padding: 0px;
margin:0px;
border:0px;
background:transparent;
float:right;
margin-left:10px;
}
#hc_template_wrapper8000 img.optinGraphic {
z-index: 100;
position: relative;
display: block;
width: 200px;
display:none; }
div.graphicWrapper8000 {
float:right;
position:relative;
display:none; margin-left:0px !important;
margin-right:0px !important;
margin-top: -30px !important;
}
img.optinGraphic {
border:0px !important;
margin:0px !important;
padding:0px !important;
}
img.leftArrowFacebook {
margin-right:5px !important;
}
div.connectorWrapper8000 {

box-sizing:border-box !important;
border:0px solid #000000 !important;
/* if radius set*/
border-radius:12px; /* if not gradient then use background colour selector */
font-size:12px;
/* if gradient selected then apply gradient CSS */
background: -moz-linear-gradient(top, #FFFFFF 0%, #EDEDED 100%); /* FF3.6+ */
background: -webkit-gradient(linear, left top, left bottom, color-stop(0%,#EDEDED), color-stop(100%,#FFFFFF)); /* Chrome,Safari4+ */
background: -webkit-linear-gradient(top, #FFFFFF 0%,#EDEDED 100%); /* Chrome10+,Safari5.1+ */
background: -o-linear-gradient(top, #FFFFFF 0%,#EDEDED 100%); /* Opera 11.10+ */
background: -ms-linear-gradient(top, #FFFFFF 0%,#EDEDED 100%); /* IE10+ */
background: linear-gradient(to bottom, #FFFFFF 0%,#EDEDED 100%); /* W3C */
filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#FFFFFF', endColorstr='#EDEDED',GradientType=0 ); /* IE6-8 */

background-repeat:no-repeat;
background-color: #FFFFFF;
/* box shadow CSS */
border-collapse:separate;
box-shadow: 2px 2px 17px #cccccc;
-moz-box-shadow: 2px 2px 17px #cccccc;
-webkit-box-shadow: 2px 2px 17px #cccccc;

}
#hc_template_wrapper8000 div.optinWrapper8000 {
border-bottom-left-radius:12px; border-bottom-right-radius:12px; background-color: transparent; padding-bottom:20px; }

#hc_template_wrapper8000 div.connectorDescriptionText8000 {
}

#hc_template_wrapper8000 div.connectorDescriptionText8000 p {
margin-bottom: 5px;
margin-top:5px;
margin-left:5px;
margin-right:5px;
padding:0px;
}

#hc_template_wrapper8000 div.connectorDescriptionText8000 p:first-child {
padding:0px !important;
}

#hc_template_wrapper8000 p.connectorCallToAction {
text-shadow:none; padding:0px !important;
}

#hc_template_wrapper8000 div.optinPosition8000 {
margin-left:auto !important; margin-right:auto !important; }
#hc_template_wrapper8000 div.facebookPosition8000 {
margin-left:auto !important; margin-right:auto !important; }
#hc_template_wrapper8000 div.oneClickPosition8000 {
margin-left:auto !important; margin-right:auto !important; }

#hc_template_wrapper8000 div.optinPositionInput8000 {
text-align:center; }

#hc_template_wrapper8000 div.emailInputField8000 {
display:inline; }

#hc_template_wrapper8000 div.emailButtonContainer8000 {
display:inline; text-align:center; }

#hc_template_wrapper8000 .ppWrapper {
display:none; }

#hc_template_wrapper8000 .privacyPolicy {
padding-left:10px;
padding-right:10px;
margin-left:5px; text-shadow:none;
}

#hc_template_wrapper8000 .privacyPolicy span {
font-weight:normal; font-family: Arial;
font-size: 12px;
color: #000000;
margin-top:10px;
margin-bottom:0px;
margin-left:0px;
margin-right:0px;
line-height:25px;
}

#hc_template_wrapper8000 .privacyPolicy img {
vertical-align:middle;
}

#hc_template_wrapper8000 .privacyPolicyEmail {
margin-top:5px;
}

#hc_template_wrapper8000 .privacyPolicyFacebook {
margin-top:5px;
}

#hc_template_wrapper8000 .privacyPolicyOneClick {
margin-top:5px;
}

#hc_template_wrapper8000 .loading-icon {
z-index:300;
border:1px solid #000000;
position:absolute;
left:50%;
top:50%;
width:100px;
margin-top:-35px;
margin-left:-60px;
background: #cccccc;
border: 2px dashed #222222;
padding:0px 10px 10px 10px !important;
display:none;
}
#hc_template_wrapper8000 .loading-icon p {
font-size:12px;
font-family:Verdana;
color:#000000;
text-shadow:none !important;
}

/*************************************************************************************************
SQUEEZE PAGE STYLES
/* if squeeze page then apply styles */

/*loading icon styles */

/**********************
END OF SQUEEZE PAGE STYLES */

0


 Name: Email:
 

Signing you up!

Advance Your Career. Join Smart Talk Nation.

Sign Me Up!







We hate spam just as much as you

Signing you up!

Advance Your Career. Join Smart Talk Nation.

Sign Up Via Facebook!

We hate spam just as much as you

Signing you up!

Advance Your Career. Join Smart Talk Nation.

Click Here - One Click Sign Up!







We hate spam just as much as you

Get your personalized copy of Lisa’s latest book!

Do you struggle with difficult conversations?  Do you procrastinate when it comes to delivering feedback? Do you know how to effectively persuade and influence others?  Learn this and more in Smart Talk. Get your personally signed copy today!

 Buy Now!  

The post Jeb Blount: People Love You appeared first on Smart Talk.