Welcome to 2021, the year where everybody has an opinion and not enough of us lead by listening. It’s time to have a conversation about navigating conflict and opposing opinions in a way that leads to a solution and positive change. Finding unity in the midst of opposing opinions is going to take some work. Today, we share with you an active listening technique that builds trust and common ground, and diffuses the behaviors and emotions that fan the flames of conflict.

Conflict transformation skills are a necessary part of leadership training. Every She Who Overcomes™ who activates this skill will be a better leader because of it. (The same goes for the HIM’s, too.) This technique will help you rebuild respect. It will help you connect with those who see the world differently than you do. Are you ready to learn about H.E.A.R.™? Grab your coffee and let’s dive in!

When navigating conflict via the written word, ask yourself these questions:

* Is that what you really want to say?* Can this be taken the wrong way or blown out of proportion?* Is there a better way to say this?* Does this need to be said at all or is it just feeding my ego?

Questions to start asking more often to help navigate conflict and build trust:

* This seems especially important to you. Can you tell me more about this?* Help me understand your point of view better – can you tell me more about this?* When did your views on this topic start to change?

Quotes from this episode:

“Being able to communicate in the midst of high emotions is a skill we all need to have.” ~Raychel Perman, She Who Overcomes™ Podcast

“Learning to truly listen to others is one way we can begin to create unity.”~Raychel Perman, She Who Overcomes™ Podcast

“Humble people are not doormats. You can still be a very strong and assertive, courageous, confident person and have humility at the same time.”~Mandy B. Anderson, She Who Overcomes™ Podcast

Connect with Mandy & Raychel:

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Mandy B. Anderson and Raychel Perman are the Co-Founders of RAYMA Team, LLC. RAYMA Team, LLC is a women owned business that equips women with leadership skills to overcome obstacles in their life and career. They offer group coaching programs, leadership and workplace training, private coaching, speaking services, as well as free resources on their website. Learn how to work with them at https://www.raymateam.com/services.