Terri Echegoyen and Mark Phillipy continue to study for the CAPM exam. In this session we cover Chapter 8 Project Quality Management of the PMBOK. This is the eighth session in the mentoring series “Preparing for the CAPM”. Mark and Terri study together out of the fifth edition of the PMBOK as Terri gets ready to take the CAPM exam.

If you are new to project management or you are preparing to take the CAPM or PMP exam, grab your PMBOK and follow along. If you missed the first session, go back and start with the first in the series CAPM01 Introduction to Project Management.

Listen to the Podcast

During the podcast you will learn about the following Quality Management Processes:

• 
  
• Plan Quality Management
  
• Perform Quality Assurance
  
• Control Quality
  

You will also learn about important quality concepts including

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• The difference between Quality and Grade
  
• The difference between Precision and Accuracy
  
• The importance of including the following in your Quality Management Plan
  
  • 
    
  • Customer Satisfaction
    
  • Prevention over Inspection
    
  • Continuous Improvement
    
  • Management Responsibility
    
  • Cost of Quality (COQ)
    
  
  

You will also learn about important quality tools including

• 
  
• Cost-Benefit Analysis
  
• Cost of Quality (COQ)
  
• Seven Basic Quality Tools
  
  • 
    
  • Cause-and-effect diagrams
    
  • Flowcharts
    
  • Checksheets
    
  • Pareto diagrams
    
  • Histograms
    
  • Control charts
    
  • Scatter diagrams
    
  
  
• Benchmarking
  
• Design of Experiments
  
• Statistical Sampling
  
• Additional Quality Planning Tools
  
  • 
    
  • Brainstorming
    
  • Force field analysis
    
  • Nominal group technique
    
  
  
• Quality management and control tools
  
  • 
    
  • Affinity diagrams
    
  • Process decision program charts (PDPC)
    
  • Interrelationship digraphs
    
  • Tree diagrams
    
  • Prioritization matrices
    
  • Activity network diagrams
    
  • Matrix diagrams
    
  • Tree diagrams
    
  
  
• Quality Audits
  
• Process Analysis
  
• Statistical Sampling
  
• Inspection
  

Links and Resources mentioned

Tutorialspoint.com has a great set of examples to help understand the Seven Basic Quality Tools.

Share with your friends

If you are enjoying this series and it is helping you prepare for either the CAPM or PMP exam I would ask that you please share this with a coworker or friend. I am very interested in sharing this series with as many project managers as possible.

Thank you for sharing!

Comments

I would appreciate it if you would leave a comment below regarding your experience in preparing for either the CAPM or PMP exam. If you have tips for others on how to prepare for the test, I am sure others would appreciate the suggestions.

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