Picture this: your patient is beaming with joy over her new veneers, giving high-fives and 5-star Facebook reviews! The next thing you know, she calls the practice demanding the removal of her veneers because her boyfriend claims she now looks like a horse (tip #1 – ditch the boyfriend!)

In this episode I’m joined by Dr. Daniel Cattell and Dr. Neel Jaiswal on how to navigate such a situation. While we hope it’s not a common occurrence, we discuss the importance of consent protocols and thorough communication in hopes to avoid such scenarios. And in case things take an unexpected turn, know the right time to reach out to your indemnity company, and how to smooth out the bumps.

Protrusive Dental Pearl

Quick and Easy Smile Preview App

Download the ‘AirBrush’ app on iOS or Android which uses AI to produce a quick and surprisingly useful Smile design preview. Obviously, it with caution!

Looking for a fresh indemnity quote? Visit www.protrusive.co.uk/insurance for an exclusive £100 off with PDI, and see how much you can save by shifting away from conventional indemnity agreements. For some informal advice, email Dr. Jaiswal at neel@professionaldentalindemnity.co.uk, or connect with him on Facebook.

Check out Dr. Cattell on Instagram @gentledentistrybournemouth, and Dr. Jaiswal @drneeljaiswal

Jaz mentioned he uses DAN audio for his note taking for TMD and new patients - check out  www.dentalaudionotes.com.

Highlights of the episode:

00:00 Intro

01:34 The Protrusive Dental Pearl

04:15 Dr. Daniel Cattell

06:23 Dr. Neel Jaiswal

08:27 The scenario

10:22 Smile previews

14:06 The preparation appointment

15:45 Temporaries

23:00 Consent forms

25:06 Cement protocol

25:28 Further clinical tips

31:48 Addressing patient concerns

38:46 Professional Dental Indemnity

40:04 Mentorship

43:04 Addressing patient concerns

45:44 Getting support

48:54 Job satisfaction

51:58 Outro