In this episode of the Prime Resources Podcast, BDR head coach and trainer Jasen Laws discusses the proper process to follow on a service visit and how to present repair options to your customers. When explaining repair options to clients, Jasen believes in focusing on educating the customer and transparent communication to build trust with them. Discover what he does and apply it to your service calls so you can stand out from your competitors every time!

(03:33) – What Must Happen on a Service Visit Before you can Present Repair Options?

(04:45) – The Rule of 3

(09:49) – Other Tools to Make it More Understandable to the Homeowners

(13:59) – Benefits of Informing and Educating a Customer

(17:40) – Handling a Situation When a Replacement is Needed

(23:57) – Presenting Repair Options

(27:35) – Closing the Process: Getting the Final Decision from the Customer

(31:54) – Building Trust with the Customer

(33:49) – Final Thoughts