In this episode of the Prime Partners Podcast, Angie Swartz, BDR University Training Advisor, shares the importance of training in a business and explains how to build a training journey for your employees that benefits both the company and your team.

Angie shares how training drives employee engagement, builds up team member skill sets, and drives improved results for the company. Discover how to build a compelling training journey for your employees while increasing employee morale and retention!

Episode Timestamps:

(00:57) – About Angie and BDR

(03:05) – The importance of training to a business and its employees

(07:24) – Engagement of employees

(09:46) – Customer service experiences

(11:44) – Building skill sets and team morale

(13:15) – Role of Training Advisor

(18:35) – Identifying a company’s training needs

(23:20) – What does it mean to build a training journey?

(28:33) – Recommended starting points

(37:20) – The owner’s role

(44:00) – Lifecycle of a skill

(47:56) – Building career paths

(49:48) – Training classes that BDR has to offer

(51:25) – Final thoughts