Positively Outrageous Service – Principle #3 Photo by Johann Walter Bantz on Unsplash “Unless you love everybody, you can’t sell anybody.” – Dicky Fox (Jerry Maguire) The third fundamental principle of Positively Outrageous Service: Create eng...

Positively Outrageous Service - Principle #2 Photo: Bob Smith "I'm in the service business. I mean, our sandwiches are pretty good; I don't know if they're extraordinary. But our service is." "Jimmy John" Liautaud

Be The Revolution of Excellence in Customer Experience with Positively Outrageous Service! - You can only be the revolution. It is in your spirit, or it is nowhere.” ― Ursula K. Le Guin, The Dispossessed - A few years ago,

https://youtu.be/tPAFN7MnOBs Thank you. Thank you! Thank you!!! Thank you… I so appreciate you! We like to be thanked, don’t we? But there’s a big difference in being thanked through a text or an email or a simple handwritten

“Little details are vital. Little things make a big things happen” - John Wooden. Are you capturing and leveraging these details to elevate the relationship and create Positively Outrageous Service moments?

Do you have a program for customer care or do you care for your customers? There’s a difference! Do you care or are you caring? – Positively Outrageous Service is the Distinction!   https://youtu.be/jxalsacHuLE

Positively Outrageous Service is Infectious https://youtu.be/8ZdOVzfNLu4 - My brother and I are out on a bike ride. We stop at a red light. It’s a major intersection, multiple lanes, cars coming from all directions and it’s rush hour.

https://www.youtube.com/watch?v=VTC4rh5tN9Y - Theatre owners actually have a name for it. It’s called “blow-by.” Believe it or not there are human beings capable of ignoring the compelling smell of, you guessed it, popcorn.

https://www.youtube.com/watch?v=Ab8dziDZnNo - Guess what I found? It’s an old fashioned box camera. I also bought a new camera and the specs on it are absolutely killer. Which of the two cameras do you think take the best picture?

https://youtu.be/Y2EBsfkO3Ic - It was his birthday. Michael Hoffman was on the road, again, alone, as usual. Michael had walked into yet another chain hotel and once again in spite of all the promises made by a marketing budget in the millions they st...