MY BOSS NEEDS SKILLS
Toxicity is Viral Too 
Toxic bosses or behavior seeps into your customer service. The #1 reason people leave their jobs is not the work but the boss! Are you crafting positions that employees enjoy and leverage their strengths? Joy is contagious and will infect your customer experience positively. Good bosses influence behavior and draw the best out of one allowing one to give. Toxic work environments inhibit happiness hindering the release of Positively Outrageous Service!