Positively Outrageous Service

Positively Outrageous Service


Bullet Proof

September 28, 2019

BULLET PROOF
Inoculate Yourself Against the Tornado 
Develop your super-hero powers in toxic environments and situations. “I’m so glad you got me!” “You’re not yelling at me … you’re angry about the situation.”  Diffuse the initial confrontations by not taking it personally and being “unoffendable”.