Our show today discusses “Poor Planningitis†the big scheduling dilemma.  Even though health care is an unpredictable business, there are ways to manage schedules that work with, not against, the continual state flux in medicine. What matters most is that we treat time—our own and that of others—with respect.

SUE JACQUES IS THE CIVILITY CEO^®, a uniquely qualified executive etiquette, professionalism, and corporate civility consultant. If you’ve ever wondered what to do, what to say, or what to wear, Sue can help.

With over a dozen years of experience as a keynote speaker,corporate facilitator and professionalism coach, Sue will help you gain personal confidence, develop client relationships, and earn corporate respect.

Sue has been on Oprah Radio, Business News Network, CTV, CBC, Global TV, and the Oprah Winfrey Network. She is a proud member of the Canadian Association of Professional Speakers and the Global Speakers Federation.

Before becoming The Civility CEO^® Sue worked for more than 18 years as a forensic death investigator at the medical examiners office. During that time she was involved in the medical investigation of thousands of unexpected and violent deaths, and learned about the value of respect and the ultimate costs of incivility.

Sue’s mission is to reverse rudeness, revive respect, and create courteous cultures—in businesses, homes, and communities around the world. A former globetrotter and 3-time marathon runner, Sue also enjoys modeling, music, Muay Thai, and Maui.

Whether she’s working with an individual, a team, or a company, Sue has a knack for inspiring confidence, professionalism, and grace. Her personal motto is simple, “When in doubt, choose kindness.â€