Have you ever wondered how you could better manage moments when people are difficult and emotional? They could be customers, colleagues, friends or family. We’ve all dealt with someone in our life that’s a challenge.

Many of you know I was given only months to live after being diagnosed with a malignant glioblastoma (brain tumor) 8 years ago. Doctors at Swedish Medical Center in Denver, Colorado told my parents to “make the best of what little time we had left toge...

The other day I drove past a homeless guy sitting in the shade to escape the heat of the day. As I passed, he aggressively flipped me off with pain in his eyes and yelled, “Rich f***n’ prick!” because he saw me driving a Jaguar. I hadn’t done anything to