Martin and I are back and discussing what it is like when someone doesn't like your show. If it's a normal public show, if someone doesn't like it then mostly they are reasonable and accept its not for them and they just don't come back. However sometimes people REALLY don't like the show and demand their ticket money back. What do you do?
Then we have the case when we are hired for a private party and the customer is not happy with the performance. We have a long list of questions we ask about the event to ensure we can do it correctly. However even with a good checklist, often we turn up on the day and something is wrong or off which we did not anticipate. Sometimes we can make adjustments in the moment but sometimes we just need to power through. If the customer isn't satisfied we need to take a detached view and stoically ask ourselves could we have asked more questions and done more prep or do we feel the customer had an incorrect expectation (which still makes it our fault for not setting the expectation correctly).
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