No matter how you choose to run your business, it is inevitable that at some point or another, you will face the tough situation of getting a negative online review.
http://i.hros.li/i/how-to-respond-to-a-negative-review
While it may be tempting to fire back in self-defense, or to wallow in self-pity, those reactions will only compound the criticism you are trying to escape. Instead, it is best that you learn how to handle negative reviews, so that you can make the best of them, for the good of your business. Here is a guide to the best way to respond to a negative online review.
Find out what people are saying about YOUR business: http://ReputationReports.Info