Ever hear the phrase "the customer is always right"? Apparently, many customer service representatives from top companies don't believe in this. This results in a bad customer experience.

Comcast is notorious for having bad customer service experiences. Listen to a viral audio clip of one such occurrence. The customer retention rep was relentless in not allowing the customer to cancel his service.

Comcast isn't the only company with bad customer experiences. Hear about one unfortunate customer service experience at a Colorado Best Buy. Also, the restaurant industry is known for many bad customer service experiences.

Customer service is a two-way street. If both parties aren't cooperative, the result will be bad. Just listen to the two examples in the episode where the customers were irate. Their attitude is what caused their bad customer service experience.

A customer service experience does not have to result badly. Listen to the advice given. These tips will help ensure a positive customer service experience.

Also in the news... An Illinois bar has a unique feature located in the women's bathroom. That feature is a two-way mirror. The owner of the bar refuses to remove it. He goes as far to say he'd rather burn the bar to the ground than remove the mirror. Is this an innocent prank or an invasion of privacy?

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