Today’s guest is Amy Mervak. Amy is a Yale School of Public Health Graduate and is the Chief Quality and Compliance Officer at Hospice Care of Southwest Michigan. She introduced Lean principles to the organization in 2010. As a member of HCSWM’s senior leadership team and the internal Lean expert, Amy has worked to make Lean practices part of the organization’s fabric. Most recently, she has introduced the implementation and practice of Toyota Kata. Amy has used Lean principles in many strategic initiatives, including the creation and management of a home-based palliative care program accomplished in partnership with a regional hospital system.
Today Amy and I will discuss among other things:

* System Development and Building Capacity
* The pitfalls of a project only approach
* The need for having a sustainment plan and involving management
* The underlying routines of thinking in practicing improvement
* The power of improvement being everyone’s work
* The need to connect with others and to have a coach

Interview Links
KataCon Resource Page
Toyota Kata by Mike Rother
Lean Hospitals by Mark Graban
On the Mend by Dr. John Toussaint
Connect with Amy on LinkedIn
Send an Email to Amy about her appearance on The Lean Leadership Podcast

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