This week’s top story: Why a bad customer experience extends beyond one transaction, and how businesses can ensure smooth customer experiences to create positive social proof for their brands. Also this week we discuss why DHL’s massive robot order helps it to keep pace with e-commerce growth while potentially removing a chargeback safety net, what it means to fraudsters now that law enforcement has recovered $2.3 million in bitcoin paid for the Colonial Pipeline ransom, why global digital payments are so important and risky, and what’s behind your web traffic – humans or bots? #Kount5in5