In this Infusioncast episode Joshua Millage interviews Brian Young, owner and president of Home Painters Toronto. In 2012 Brian’s business was almost dying, and in just three years using Infusionsoft he’s grown the company to be dominating his market. Determination, reputation, and motivation have helped him get massive business growth.

Brian started Home Painters Toronto over 25 years ago when all of his business processes were done manually and pagers were still the best way to contact employees who were working on a job. After a long period of declining sales, he was determined to keep going, so he just kept trying harder and harder. But the harder he tried, the less it worked. He felt like his business was dying. Then he started automating his business with Infusionsoft, and now his biggest challenge is keeping up with how rapidly his business is growing!

Since it’s so easy for an unhappy customer to post negative reviews on the internet, maintaining a positive relationship with customers and a good reputation is critical for success. Brian has a great system for getting feedback from customers and turning that into positive online reviews.

It’s important to have great role models to help you stay motivated. Brian likes to watch motivational video clips on YouTube to help him stay in the right frame of mind and be inspired. Working regularly with a business coach is another way he stays focused on what’s important in the business. Having good groups of peers and friends is also key.