Shep Hyken's Tools from Amaze Every Customer Every Time
Latest Episodes
Get Firsthand Experience
Tool number 42 from Amaze Every Customer Every Time. 52 tools for delivering the most amazing customer service on the planet.
Be Easy to Do Business With
Tool number 41 from Amaze Every Customer Every Time. 52 tools for delivering the most amazing customer service on the planet.
Satisfaction is a Rating, Loyalty Is an Emotion
Tool number 40 from Amaze Every Customer Every Time. 52 tools for delivering the most amazing customer service on the planet.
Own Your Mile
Tool number 39 from Amaze Every Customer Every Time. 52 tools for delivering the most amazing customer service on the planet.
Seize the Moment
Tool number 38 from Amaze Every Customer Every Time. 52 tools for delivering the most amazing customer service on the planet.
Avoid Loyalty Killers
Tool number 37 from Amaze Every Customer Every Time. 52 tools to deliver the most amazing customer service on the planet.
Manage the Wait
Customer Service and Experience Expert shares a tip from his book Amaze Every Customer Every Time. 52 tools for delivering the most amazing customer service on the planet.
Master the Art of Recovery
Customer Service and Experience Expert, Shep Hyken, shares a tip from Amaze Every Customer Every Time. 52 Tools for delivering the most amazing customer service on the planet.
Bounce Back
Tool Number 34 from Amaze Every Customer Every Time. 52 tools for delivering the most amazing customer service on the planet.
The Customer Is Not Always Right
Tool number 33 from Amaze Every Customer Every Time. 52 Tools for Delivering the Most Amazing Customer Service on the Planet.
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