In this week’s episode of Growth Interviews, we invite you to join our podcast conversation with Blake Morgan, a leader in customer experience, a keynote speaker and customer experience futurist.

Blake is the author of two books: the bestseller "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" and "More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences."

She also contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. Furthermore, she is the host of “The Modern Customer Podcast” and the “Be Your Own Boss Podcast”.

The best takeaways:

Reasons for not offering a great customer experience - 06:16Success vs failure in customer experience - 09:18How to measure customer experience - 20:37The painful truth behind what companies refuse to admit/don’t know about their customers - 25:20

Podcast Notes: Blake Morgan: Customer experience. What else?

All episode articles: Growth Interviews

Follow Omniconvert on:

FacebookTwitterLinkedinYouTube