02:51 - Jennifer’s Superpower: Kindness & Empathy

Complex Post Traumatic Stress Disorder (C-PTSD)

07:37 - Equitable Design and Inclusive Design

Section 508 Compliance
Web Content Accessibility Guidelines (WCAG)
HmntyCentrd
Creative Reaction Lab

15:43 - Biases and Prejudices

Self-Awareness
Daniel Kahneman's System 1 & System 2 Thinking
Jennifer Strickland: “You’re Killing Your Users!”

22:57 - So...What do we do? How do we get people to care?

Caring About People Who Aren’t You
Listening
Using Web Standards and Prioritizing Web Accessibility

Designing with Web Standards by Jeffrey Zeldman
Bulletproof Web Design by Dan Cederholm

Progressive Enhancement
Casey’s Cheat Sheet
Jennifer Strickland: “Ohana for Digital Service Design”
Self-Care

33:22 - How Ego Plays Into These Things

Actions Impact Others
For, With, and By
Indi Young

44:05 - Empathy and Accessibility

Testability/Writing Tests
Screen Readers

TalkBack
Microsoft Narrator
NVDA
Jaws

Heydon Pickering

Reflections:

Casey: Animals can have cognitive disabilities too.

Damien: Equitable design initiatives and destroying the tenants of white supremacy.

Jennifer: Rest is key.

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Transcript:

MANDO: Hello, friends! Welcome to Greater Than Code, Episode number 243. My name is Mando Escamilla and I'm here with my wonderful friend, Damien Burke.

DAMIEN: Thank you, Mando, and I am here with our wonderful friend, Casey Watts.

CASEY: Hi, I'm Casey, and we're all here today with Jennifer Strickland.

With more than 25 years of experience across the product lifecycle, Jennifer aims to ensure no one is excluded from products and services. She first heard of Ohana in Disney’s Lilo & Stitch, “Ohana means family. Family means no one gets left behind, or forgotten.” People don’t know what they don’t know and are often unaware of the corners they cut that exclude people. Empathy, compassion, and humility are vital to communication about these issues. That’s Jennifer focus in equitable design initiatives.

Welcome, Jennifer!

JENNIFER: Hi!

DAMIEN: You’re welcome.

MANDO: Hi, Jennifer. So glad you’re here.

JENNIFER: I'm so intrigued. [laughs] And I'm like 243 and this is the first I'm hearing of it?!

DAMIEN: Or you can go back and listen to them all.

MANDO: Yeah.

CASEY: That must be 5, almost 6 years?

JENNIFER: Do you have transcripts of them all?

CASEY: Yes.

JENNIFER: Great!

MANDO: Yeah. I think we do. I think they're all transcribed now.

JENNIFER: I'm one of those people [chuckles] that prefers to read things than listen.

DAMIEN: I can relate to that.

CASEY: I really enjoy Coursera courses. They have this interface where you can listen, watch the video, and there's a transcript that moves and highlights sentence by sentence. I want that for everything.

MANDO: Oh, yeah. That's fantastic. It's like closed captioning [laughs] for your audio as well.

JENNIFER: You can also choose the speed, which I appreciate. I generally want to speed things up, which yes, now that I'm getting older, I have to realize life is worth slowing down for. But when you're in a life where survival is what you're focused on, because you have a bunch of things that are slowing your roll and survival is the first thing in your mind, you tend to take all the jobs, work all the jobs, do all of the things because it's how you get out of poverty, or whatever your thing is.

So I've realized how much I've multitasked and worked and worked and worked and I'm realizing that there is a part of the equality is lost there, but