01:20 - The Superpower of Sociotechnical System (STS) Design: Considering the Social AND the Technical. The social side matters.

Critical Systems Thinking and the Management of Complexity by Michael C. Jackson
Open Systems

Mechanical
Animate
Social
Ecological

On Purposeful Systems: An Interdisciplinary Analysis of Individual and Social Behavior as a System of Purposeful Events

09:14 - The Origins of Sociotechnical Systems

Taylorism
Trond Hjorteland: Sociotechnical Systems Design for the “Digital Coal Mines”*

Norwegian Industrial Democracy Program

18:42 - Design From Above vs Self-Organization

Participative Design
Idealized Design
Solving Problems is not Systems Thinking

29:39 - Systemic Change and Open Systems

Organizationally Closed but Structurally Open
Getting Out of the Machine Age and Into Systems Thinking (The Information Age)
The Basis for the Viable System Model / Stafford Beer // Javier Livas
What is Cybernetics? Conference by Stafford Beer
Jean Yang: Developer Experience: Stuck Between Abstraction and a Hard Place?
The Embodiment and Hermeneutic Relations

37:47 - The Fourth Industrial Revolution

4 Historical Stages in the Development of Work

Mechanization
Automation
Centralization
Computerization

Ironies of Automation by Lisanne Bainbridge
Ten challenges for making automation a "team player" in joint human-agent activity
Jessica Kerr - Principles of Collaborative Automation

Reflections:

Jessica: “You are capable of taking in stuff that you didn’t know you see.” – Trond

Trond: You should take the person out of the system but you should close the system as much as possible.

Rein: What we call human error is actually a human’s inability to cope with complexity. We need to get better at managing complexity; not controlling it.

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