To survive in the digital era, most businesses need to change. But leading and managing change, especially in big companies, is hard.  Some 70% of change management efforts fail. In a recent article series, Vik Maraj and Kevin Gangel,

(http://frankonlinemarketing.com/wp-content/uploads/2014/08/customer-service-Depositphotos_21421577_xs-264x300.jpg)Sara Mesing's article, Service Design: Internal Processes for Great Customer Experiences (http://uxpamagazine.org/service-design-for-great-

In today's interview, European customer service expert, Chris Daffy, of the Academy of Service Excellence (http://www.customerserviceuk.com/), discusses three steps required to deliver excellent customer experiences in organizations. He sees these as bei

How the World Domination Summit Helped Me Set Priorities This is my first podcast since my road trip to the World Domination Summit in Portland last month. I thought I’d come back bursting with interviews to air on the podcast, …Continue Reading →

How the World Domination Summit Helped Me Set Priorities This is my first podcast since my road trip to the World Domination Summit in Portland last month. I thought I’d come back bursting with interviews to air on the podcast,

There are thousands of companies selling t-shirts online. I know this because I actually looked into doing it myself, as a social business model. I decided not to, but Bay Yess, founder of Tagged Threads, went for it,

There are thousands of companies selling t-shirts online. I know this because I actually looked into doing it myself, as a social business model. I decided not to, but Bay Yess, founder of Tagged Threads (http://taggedthreads.com), went for it, and is now

Today’s guest, Katrina German, co-founder of Saskatoon-based start-up, OneStory, always loved the idea of using video to capture and save people’s stories. But she was frustrated by the time involved in video editing,

Today’s guest, Katrina German, co-founder of Saskatoon-based start-up, OneStory, always loved the idea of using video to capture and save people’s stories. But she was frustrated by the time involved in video editing,

I’ve got two recent interviews for you in today’s podcast: Diana Lucaci, founder of True Impact Marketing, who spoke at the recent Marketing Research & Intelligence Association (MRIA) national conference in Saskatoon.