Creating Disney Magic
Latest Episodes
The Peril of Not Keeping in Touch with the Front Line
"Our job as a leader or a parent is to keep our people emotionally, psychologically, and physically safe." Episode Highlights 001:07 Importance of leaders building trust and openness 04:45 Open commun
Solving Problems as a Team
"Quit having meetings and have conversations." Episode Highlights 00:00 Teamwork in escape room teaches effective problem-solving. 05:58 Asking for opinions builds team trust. 09:31 Setting deadlines
Planning Organizational Communication
Keep some of the trust within the organization by respecting your team enough to tell them before the whole world knows about something. Episode Highlights 02:50 Timely communication builds trust.
You Can be Nice and Tough
When you lead, be tough, not hard." Lee Cockerell Episode Highlights 01:04 Gain a reputation of high standards. 05:32 Rules and values must be enforced to be effective. 07:36 Appearance impacts perc
Preparing for the Next Level of Your Career
People don't like a lot of the jobs they have to do, but they look back on them and think, wow! Look how much I learned back then. Episode Highlights 01:30 Competition is increasing; experience an
Take Advantage of Information
If you want to have a better life and start to do better, to be better, and to feel better, you need to start making better decisions." - Lee Cockerell Episode Highlights [00:01:32] The importance of
Pay Attention to People
Make things better through your people, not through you." Episode Highlights [00:01:11] Good leaders train, appreciate, recognize, and develop employees. [00:03:59] Impactful communication key for em
Be Relentless About Details
Almost every part of your life, day, moment and its details will help you be safer, better, more well thought of, and probably more successful." Episode Highlights [00:02:15] Do better, faster, and k
Make a Good First Impression
"We don't give people the benefit of the doubt sometimes because that first impression is so strong." Episode Highlights [00:02:41] First impressions matter, be mindful of judging others. [00:03:23] F
Take Responsibility for Your Own Training
"The only person that can control your life is you. And if you don't, don't blame anybody else. It's not your mother's fault. It's, it's your fault." Episode Highlights [00:03:08] Nobody should want y