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Latest Episodes
Ep 8 - The Place For Humans In the Customer Experience with Jamie Ham
Technology is changing the landscape of the custo…
Ep 7 - Being a Call Center Agent Sucks and how we can fix it
I asked an executive if his son would be consider…
Ep 6 - Why car Dealerships are going extinct w Jake Ramstack
You are not supposed to be able to buy a house or…
Ep 5 - What happened to the Starbucks Experience
My relationship with coffee is non-committal, my …
Ep 4 - Outsourcing Is Broken And How To Fix It
Nick Jiwa joins us to talk about outsourcing, and…
Ep 3 - Stop asking for Customer Feedback
Asking customers for feedback is completely usele…
Ep 2 - The End Of Jobs With Mike Muson
Technology is wonderful until it is not, how does…
Ep 1 - Stop Pretending to care about CX
Let's get really intentional about the customer e…